Frequently Asked Questions

What is universal customization?

Universal customization is proprietary to KOR and our products. The Patented Vacuum Rigidizing Structure™ enables the user to place their items in the case, heaviest objects first, and then pump out the air within the panel. This process enables the panel to create a vacuum that secures the contents of the case in place during transit. By releasing the vacuum, the bladder is able to then be customized with different equipment in a layout chosen by the user, and create the vacuum again using the hand pump supplied with the case.

Will the System fit a case not listed?

The System may fit in other cases, but we designed it to fit inside the cases listed. If you do buy a KOR System for a case not listed, you may experience some voids, shifting, or difficulty closing your case when using the VRS System designed for another case.

What is your return policy?

The product can be returned in its original condition and packaging within 7 days of receipt. To begin the return process, please email customerservice@kortechnik.com

What is your shipping/fulfillment policy?

Please allow 48 hours for shipping confirmation to be emailed to you. Once your order has been fulfilled, you will receive a shipping confirmation email with tracking.

Will changing altitude affect the VRS System?

Unfortunately, we cannot control for barometric pressure changes just yet. Therefore, the VRS bag will lose a small amount of vacuum when traveling to higher elevations, but not affect the system’s transportation abilities. The System has been tested in a 3rd Party Lab using MIL STD 810H for altitude and passed.

How do I clean my panel?

The panel is impervious to contaminants. You can wash the panel with warm soapy water, rinse with clean water, and let dry in the sun. Once the panel is dry, you are good to deploy on your next mission.

I punctured my Panel. How do I repair the tear?

Each KOR product comes with a clear, self-adhesive patch. First, clean the area of all dirt and debris. Allow the area to dry fully. Then, cut the provided patch to the appropriate size. Remove the backing and apply to the puncture while the panel is in fluid state. After 1 minute, pull vacuum and allow the panel to sit for 20 minutes to allow the adhesive on the patch to cureto the puncture.

Do you warranty the KOR System?

Yes, we have a 1 year manufacturer warranty. For more detailed information, please visit the Warranty link at the bottom of the page.

Do you make custom panel sizes?

We can make custom sizes panels at the proper quantities. Please contact info@kortechnik.com for more information.

Can I get replacement valves?

Yes. Please email sales@kortechnik.com to place your order.

Do the panels come with cases?

We do not sell hardshell cases. Our goal is to retrofit your existing case, saving you money and the environment by repurposing your existing case(s).

Can the vacuum be pulled from the panel using a vacuum cleaner?

You can attach the provided tube on the pump to a vacuum cleaner, this will make the panel about 80% rigid. We always advise to finish pulling vacuum with the provided pump to ensure maximum retention.

How long does the panel stay rigid?

KOR Panels are meant for transporting objects, not storage. You can expect the panel to stay rigid for 30 days.

Can I have my brand logo on the panels?

We are able to include your branding on the panels at certain quantities. For pricing and lead time, please contact sales@kortechnik.com

Can the panel go through an x-ray machine at the airport?

Yes. The media inside the KOR System is X-ray transparent and only the object packed in the panel will be visible by the machine.